Returns & Refunds policy

Cancellation & Refund Policy

Pet Portrait Commissions

We understand that sometimes plans change. Below is our refund policy for custom pet portrait commissions:

• Cancellation before work begins (typically within 3 days of purchase):
  ✅ You will receive a 100% refund.

• Cancellation after 3 days or once work has begun:
  ✅ You will receive a 70% refund (a 30% fee is retained to cover time and materials invested).

• Once the painting is completed and shipped:
  ❌ No refunds will be issued.

Original Artwork & Prints

All sales of original artworks and prints are final once shipped.

• After shipping:
  ❌ No refunds will be issued.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail galleryofjessica@gmail.com

We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

1270 North Wickham Road
Suite #13
Melbourne, FL 32935

Refund Policy

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail galleryofjessica@gmail.com